Privacy Policy
This Privacy Policy explains how inox systeme s. r. o. processes personal data of customers, visitors of inoxsysteme.com and people who contact us, in accordance with Regulation (EU) 2016/679 (GDPR) and Slovak Act No. 18/2018 Coll. on the protection of personal data.
1 Controller
inox systeme s. r. o., Drieňová 16160/1, 821 01 Bratislava – Ružinov, Slovakia, IČO 57307610. Contact for all data protection matters: [email protected].
We have not appointed a data protection officer, as we are not required to do so.
2 What we process and why
Orders and contracts
Name, e-mail, telephone, billing and delivery address, company details where you buy as a business, order content, production specifications, payment status and our correspondence about the order. We need this data to conclude and perform the contract (Art. 6(1)(b) GDPR). We keep it until the limitation period for claims arising from the contract has expired.
Accounting and tax
Invoices and accounting records containing your identification data. Processing is required by law (Art. 6(1)(c) GDPR). We keep accounting records for ten years as required by Slovak Act No. 431/2002 Coll. on accounting.
Withdrawals, claims and complaints
Data needed to handle a withdrawal, a claim for defects or a complaint, including photographs you send. Processing is required to perform the contract and to meet our legal obligations (Art. 6(1)(b) and (c) GDPR). We keep this data until the matter is closed and the limitation period has expired.
Enquiries and quotations
Data you give us when you ask a question or request a quotation, including dimensions and photographs of your space. We process it to answer and to take steps at your request before entering into a contract (Art. 6(1)(b) GDPR). If no order follows, we delete it three years after our last contact.
Technical files for professionals
Name, company, profession and e-mail when you download DWG files, 3D models or other technical files, together with your acceptance of the licence terms. We process this to provide the files and to protect our intellectual property (Art. 6(1)(b) and (f) GDPR). We keep it for five years from the download.
Newsletter and product information
Your e-mail address, if you subscribe to our newsletter, on the basis of your consent (Art. 6(1)(a) GDPR), until you withdraw it. If you have bought from us, we may send you information about similar products to the e-mail address you gave us, unless you have objected (Art. 6(1)(f) GDPR). Every message contains a link to unsubscribe.
Legal claims
Where necessary, we process data to establish, exercise or defend legal claims, on the basis of our legitimate interest (Art. 6(1)(f) GDPR), for the duration of the proceedings.
3 Website and cookies
Cookies which are strictly necessary for the website to work, such as those keeping the contents of your basket or your cookie settings, are used without consent. Analytics and marketing cookies are used only if you allow them in the cookie settings (Art. 6(1)(a) GDPR). You can change or withdraw your consent at any time through the cookie settings link at the bottom of every page.
Our web server records technical data such as IP address, browser type and time of access to ensure security and operation of the website (Art. 6(1)(f) GDPR).
4 Who receives your data
We share personal data only to the extent necessary with:
- carriers delivering your order, in particular FedEx
- the payment service provider Stripe, which processes card payments; we do not see or store your card details
- providers of our e-shop platform, hosting, e-mail, cloud storage and business management software
- our external accountants and legal advisers
- customs authorities and brokers for deliveries outside the European Union
- public authorities, where we are required to by law
Providers processing data on our behalf are bound by a data processing agreement and may use the data only according to our instructions.
5 Transfers outside the EEA
Some of our providers, such as FedEx, Stripe and cloud service providers, may process data outside the European Economic Area, including in the United States. Such transfers take place on the basis of an adequacy decision of the European Commission, including the EU–US Data Privacy Framework for certified companies, or of standard contractual clauses.
For deliveries outside the European Economic Area, transferring your delivery data to the carrier and to authorities in the country of destination is necessary to perform the contract (Art. 49(1)(b) GDPR).
6 Your rights
You have the right to access your personal data, to have it rectified or erased, to restrict its processing, to data portability and to object to processing based on our legitimate interest. You may object to direct marketing at any time, and we will stop. Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of earlier processing.
To exercise your rights, write to [email protected]. We reply within one month. We may ask you to confirm your identity.
You also have the right to lodge a complaint with the supervisory authority: Úrad na ochranu osobných údajov Slovenskej republiky, Hraničná 12, 820 07 Bratislava 27, www.dataprotection.gov.sk, or with the authority in the member state of your residence or work.
7 Further information
Providing personal data is necessary to conclude and perform a contract; without it we cannot process your order. Other data is voluntary.
We do not use automated decision-making, including profiling, which would produce legal effects concerning you.
We protect personal data by appropriate technical and organisational measures, including encrypted transmission and restricted access.
Our website and shop are not intended for persons under 16 years of age.
We may update this Privacy Policy. The current version is always published on our website.
Version 1.0, effective from 1 October 2026.