Ordering & Shipping
Every piece we sell is made to order in our workshop in Slovakia. This page explains how ordering, payment and delivery work. It summarises our Terms and Conditions, which are binding for every order.
At a glance
Production: made to order
Lead time: stated on each product page
Payment: in advance
Carrier: FedEx
Delivery: kerbside
Tracking: by e-mail
Standard and custom products
A standard product is offered on the website in fixed dimensions and finishes and is made after your order to our standard specification.
A custom product is made to your individual specification: dimensions, configuration or finish you define, products configured in the online configurator such as SHO and STEW, and anything made on the basis of an individual quotation. Custom products cannot be returned. Please read Returns & Exchanges before ordering one.
How to order
Standard products
Place your order at checkout. You receive an automatic acknowledgement, followed by our order confirmation by e-mail. The contract is concluded with the order confirmation.
Custom products
Configure the product online or ask for a quotation. Before manufacture we send you a production specification with dimensions, configuration and finish. The order becomes binding when you approve it in writing and we confirm it. The product is made exactly as approved, so please check every dimension carefully.
Payment
Payment is made in advance, by card or another method offered at checkout and processed by Stripe, or by bank transfer against our invoice. Prices include VAT. Delivery costs are shown before you complete the order or quoted and confirmed before payment.
Production begins once the full price has been credited to our account.
Production time
The lead time is stated on each product page and runs from payment. Custom products and larger orders have the lead time stated in the order confirmation, running from payment or approval of the specification, whichever is later.
If we cannot keep the confirmed date, we tell you without delay and propose a new one.
Shipping
We ship with FedEx and with other carriers selected according to the size and weight of the shipment and its destination. You receive a tracking link by e-mail once the shipment has left our workshop.
Delivery is to the kerbside or ground-floor entrance of the delivery address. Carrying the goods inside, assembly and installation are not included. Please make sure the address is correct and that someone can receive the shipment; the address cannot be changed after dispatch. If delivery fails because of an incorrect address, repeated absence or refusal, the costs of re-delivery, return and storage are borne by you.
Receiving your delivery
Check the packaging when the shipment arrives. Record any visible damage on the carrier’s delivery document, or refuse a visibly damaged shipment. Send photographs of the packaging and the product to [email protected] within 48 hours. This lets us claim against the carrier and replace or repair the goods quickly.
Deliveries outside the European Union
We deliver DAP (Incoterms 2020). Our prices do not include import duties, import VAT, customs clearance fees or other charges in the country of destination. You are the importer, pay these charges and are responsible for compliance with local import rules. If the charges are not paid and the shipment returns to us, we refund the price less the costs of outbound shipping, return shipping and any charges incurred.
Returns
Consumers may withdraw from the purchase of a standard product within 14 days of delivery and bear the cost of returning it. Custom products cannot be returned. Full conditions are set out in Returns & Exchanges.
Contact
inox systeme s. r. o.
Drieňová 16160/1
821 01 Bratislava – Ružinov
Slovakia
IČO 57307610
DIČ 2122662509
IČ DPH SK2122662509